Warranty

Please note the following conditions are not classed as manufacturing defects, and will not be covered by the manufacturer’s warranty.

Any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance of the product, damage or deterioration of products due to normal wear and tear and/or ignoring the warning listed below.

·           Do not rub the surface using scrubbing brush made of metal.

·           When food with thick pigments (e.g. kimchi, curry, coffee, etc.), dirt on cloth, or alkaline detergent come in contact with the surface of counter tops, remove them immediately.

·           Do not use any kind of chlorinated detergents on stainless steel countertops

·           Do not leave salt, soy sauce, water, dirt, knives and any material other than stainless steel on the surface for a long time.

·           Do not leave rubber or resin materials on counter tops for a long time.

·           Do not drain/pour hot oil or boiling water directly into the sink and/or countertop.

·           Do not put boiling kettle or heated frying pan directly on the surface.

·           Do not touch areas around the stove during or right after cooking.

Our decision on all questions relating to defects either of workmanship or of materials shall be conclusive and the customer shall agree to and abide by such a decision. That any spare parts and servicing are chargeable if they do not fall under factory defects and/or the warranty has expired.

From the 2^nd to the final year, service will be chargeable according to the repair required, including transportation cost.

Please note that all mattresses will show body impressions as the upholstery settles. This is not a structural defect and is not covered by this warranty.

For Foam Mattress, this warranty covers the foam insert against sagging and deformations under normal use for the stated period.

For all mattresses especially pocketed spring mattress, the foundation used should be a flat, strong one and not otherwise (e.g. wooden strip type with wide gaps in between). Having inferior foundation will be undermine the support for the whole mattress and damage the components inside.

This warranty will be NULL and VOID if:

The mattress is misused in any way (e.g. folding, bending, standing on or jumping on the mattress puts excessive strain on the component parts and can damage the mattress and foundation).

The mattress is damaged by any inferior foundation.

A mattress protector should be used to avoid soiling.

Please keep original invoice/ Sale Order as proof of purchase.

Click to see Dr Care Warranty.