Product Type
Warranty Period
Coverage on Manufacture Defects

Mattress

10 years

This warranty covers only a free or at our manufacturer’s option to replace free of charge (other than transportation and upholstery cost) for our mattresses sold within the 1st year due to defect on workmanship only.

From the 2nd to the final year, service will be chargeable according to the repair required, including transportation cost.

Please note that all mattresses will show body impressions as the upholstery settles. This is not a structural defect and is not covered by this warranty.

For Foam Mattress, this warranty covers the foam insert against sagging and deformations under normal use for the stated period.

For all mattresses especially pocketed spring mattress, the foundation used should be a flat, strong one and not otherwise (e.g. wooden strip type with wide gaps in between). Having inferior foundation will be undermine the support for the whole mattress and damage the components inside.

This warranty will be NULL and VOID if:

   The mattress is misused in any way (e.g. folding, bending, standing on or jumping on the mattress puts excessive strain on the component parts and can damage the mattress and foundation).

        The mattress is damaged by any inferior foundation.

A mattress protector should be used to avoid soiling.

Please keep original invoice/ Sale Order as proof of purchase.

What will we do to rectify the defects?

We will examine the product and decide, at our sole discretion, if product is eligible for the limited warranty. If eligible, our Service Team will offer to:

  • Repair or refurbish the defective product
  • 1 to 1 exchange with the same or comparable product
  • 1 to 1 exchange with an alternative product, if we no longer carry a similar product


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